Returns Policy
Casa Bella Lounge (Pty) Ltd operates on a custom-made basis, this is not relating to manufacturing specific sizes or making the customers own design. We do not change any sizes of our products, and all products are chosen on, and as per our website. Custom made for you the customer (In other words Made to Order especially for the customer) refers to and allows you to choose which ever products you desire from our website, being couches occasional chairs etc and make up your own combinations, quantities upholstered in the leather / fabric you require. For example, you could order 2 x leather couches and 2 x fabric occasional chairs or just 2 couches in leather or a 3-seater and 2-seater couch in leather etc. This makes your order exclusive to you and is specifically manufactured for you from start to finish.
Due to the above:
PLEASE SELECT YOUR PRODUCT DESIGNS / COMBINATIONS / LEATHER OR FABRIC UPHOLSTERY CAREFULLY, MAKING SURE YOU ARE 100% SURE YOU ARE HAPPY AND SATISFIED WITH WHAT YOU HAVE CHOSEN.
We do not exchange, replace, offer or give refunds due to the customer’s ‘change of mind’ or custom made/made to order combination orders manufactured specifically for the customer.
We do not sell to retailers or through any other means but online. We are therefore unable to resell or place the customer’s specific made to order products somewhere else.
Damages and issues
We adhere to strict quality control standards before the orders/products leave the factory. On delivery, please inspect your order thoroughly to ensure that you are satisfied that the product received is indeed the product ordered and that there is no damage to the product upon delivery.
Should there be any damage or fault that is seen to have been done in route to you the customer, (This will not apply to customers using their own means of transport and logistics company) or any factory fault, please show the driver and delivery team. They will make a note as to the fault or damage and the product is to be returned with the truck where we assure you that your product will be sorted out and repaired accordingly and returned to you within a reasonable period.
On delivery, should the customer change their mind or not want to receive their order for no apparent reason other than the above, we will not take the order back and the liability for same remains to be that of the customer’s.
When the customer accepts the delivery of their order it will be deemed to have been checked and accepted in good order, and that the customer acknowledges full acceptance of the product.
Please refer to our delivery policy for any damages done whilst delivering to the customer’s home or business.