PRIVACY POLICY
Casa Bella Lounge (Pty) Ltd sets out the basis on which we collect or receive your personal information (as defined by the Protection of Personal Information Act) and how we use, store and process it when you visit our website and/or make a purchase.
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that may be installed on your device. Additionally, as you browse, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as (“Device Information”).
When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, such as:
- Name and surname, identity number, gender, age;
- Billing details;
- Physical, postal, facsimile and e mail addresses;
- Payment and banking/account information;
- Order and purchase history; collectively referred to as (‘’Order Information’’)
By continuing to view our website or purchase any of our products or services, you consent to the processing, collection, storage, and use of your personal information including collection of any changes or updates to your personal information.
When we talk about personal information in this privacy policy, we are talking both about Device Information and Order Information.
Why do we collect and or use your personal information?
So, we can:
- Communicate with you telephonically or electronically;
- Address your queries
- Fulfil any orders placed through our website
- Process payment information
- Arrange for delivery of our products or services
- Provide you with invoices and/or order confirmations
- Communicate changes/additions to our products and services;
- Screen orders for potential risk or fraud;
- Provide you with marketing information, research or advertising related to our products or services.
- Provide customer service
- Provide technical support
- Generate analytics about how our customers browse and interact with our website,
- Assess the success of our marketing and advertising campaigns
Who do we share or disclose your Personal Information with?
- Our affiliates, partners, agents, advisors, employees and/or third-party service providers and suppliers who assist us to interact with you;
- Third party service providers who process information on our behalf or assist us with some of our internal business operations including email distribution, IT services and customer related services;
- Advertisers, if you provide us with your consent to do so;
- Law enforcement agencies to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests for information.
If you do not consent to us sharing or disclosing your personal information for these purposes then we request that you no longer access our website.
When will you receive communications from us?
- Where you have indicated that you would like to receive communication, we may from time to time send you email correspondence about our products and services.
You may unsubscribe from receiving electronic marketing messages by following the “unsubscribe” instructions included in our correspondence.
How we protect your personal information
We shall take all necessary and reasonable steps to:
- Treat your Personal Information as confidential;
- Ensure that your personal information is kept safe and secure;
- Promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
- Promptly return or destroy any and all of your personal information in our possession upon written request;
We will retain your personal information for no longer than 3 consecutive years after you deactivate your account on our website; or for the period for which it was originally required by law to do so; or you consent to us retaining such information for a longer period.
Disclaimer.
Although we take all necessary and reasonable steps to protect your personal Information, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information that is transmitted on our website. Any transmission of your personal information on our website is done so entirely at your own risk.
Clicking on third party websites
- This privacy policy only applies to our website. If you click on the links to third-party websites, we shall not be responsible for the content of these third-party websites or for the security of your personal information;
- These third-party websites may have their own privacy policies governing the storage and retention of your personal information;
- We recommend that when you visit a third-party website, you peruse its privacy policy to ensure that your personal information is kept safe and secure.
Updates
We may update this privacy policy from time to time for any operational, legal or regulatory reasons.
Contact us
For more information or any questions about our privacy policy, you may contact us by e‑mail at info@casabellalounge.co.za