DELIVERY POLICY
All orders are delivered directly to the customer from the factory.
Once orders are placed and the deposit has been received, the customer’s order is registered and logged on our system. We do not keep stock as every customer’s order is different and made specifically for them. As a result therefrom, the time period between manufacture to delivery is approximately 4 – 6 weeks. This is also dependent on the Leather and fabric stock at the time.
Once the customer’s order is complete, the customer will be contacted by way of either email or telephone to inform them of same.
A precise, certain and easily identifiable address is required from the customer. If the address is incomplete or incorrect; we take no responsibility and accept no liability for any delays or loss resulting therefrom.
Our scheduled deliveries shall take place as follows:
- Johannesburg deliveries shall take place on Monday to Thursday from 8am to 4pm.
- Pretoria is only done on Thursdays.
- No deliveries are done on weekends.
For any deliveries outside of these areas, Casa Bella Lounge shall utilise the services of Campos Logistics. Casa Bella Lounge avails itself, but reserves the right to decline at any time and within its own discretion, to the customer to obtain a quote from Campos Logistics or another service provider, should the customer request same, for the delivery of any goods ordered through Casa Bella Lounge.
Casa Bella Lounge accepts no liability for any loss, damage or delay caused by acquiring the services of Campos Logistics or any other preferred logistics company nominated by the customer.
Damages and issues
Casa Bella Lounge adheres to strict quality control standards before any orders / products leave the factory. On delivery, it is the responsibility of the customer to thoroughly inspect their order to ensure that they are satisfied with the services provided by Casa Bella Lounge.
Should there be any damage or fault that is seen to have been done enroute to the customer, (This only applies to those products delivered by Casa Bella Lounge) or any factory fault to the product, it is the responsibility of the customer to show the driver and delivery team. They will make a note as to the fault or damage and the product will be returned to the factory where the damage or fault to the product will be repaired accordingly and returned to the customer within the shortest reasonable period.
On delivery, should the customer renege on their order for no apparent reason other than the above, the order cannot be returned as they have been personally customised to the customer’s desired specifications and cannot be re-sold.
When the customer accepts delivery of their order, a reasonable inference shall be drawn to the fact that the customer has sufficiently inspected their order for any faults or damage and that it has been accepted in good and working order. The customer will be required to sign a Proof of Delivery thereby accepting the delivery of their order and confirming the aforesaid.
Please Note: Casa Bella Lounge (Pty) Ltd does not provide services for the removal of doors, hoisting furniture up floors and over balconies or carrying goods up stairs. The customer has a responsibility to notify Casa Bella Lounge in advance of any considerations that should be taken into account to navigate through the accessibility of any area.
The customer is to make a clear passageway through which the furniture may pass and to remove any and all existing furniture, fragile or breakable items and valuables in order to make the entrance easily accessible. Casa Bella Lounge’s delivery crews are not permitted to move the above around to accommodate placing the furniture in your home or business.
Casa Bella Lounge (Pty) Ltd shall not be held liable for any damage, injury or loss howsoever arising from the actions or omissions of its employees or contractors. The customer accepts the risk of all damages that may result due to non-compliance by the customer.